Travel Update

The safety of our guests, homeowners, and staff is our number one concern. Our well-trained staff specializing in the disciplines of hospitality, housekeeping, maintenance, lodging operations, and employee wellness are closely monitoring the CDC guidelines to ensure that we are relying on the most up-to-date expert knowledge.

Eagle County Public Health Order

The Eagle County Public Health Order has been updated regarding COVID-19 to adopt statewide orders, along with additional requirements specific to the local community. The new order is effective immediately and Eagle County is now at a Yellow Level.

  • All visitors are to be free of any symptoms consistent with COVID-19 for 14 days prior to arrival in Eagle County.
  • Private gatherings are limited to 2 households up to 10 people
  • 50% occupancy at indoor restaurants of up to 50 people
  • Maintain 6ft distance when dining in public outside
  • 50% occupancy at gyms
  • 50% occupancy at retail stores
  • 50% occupancy for personal services (ex. spa)
  • Face coverings are required in public indoor spaces except while seated to dine
  • Face coverings are required outdoors in Vail, Lionshead, and Beaver Creek Villages and when you cannot maintain 6ft distance in other towns
  • Face coverings are required to cover the mouth and nose while in the ski lift line

Five Commitments of Containment:

  • I will maintain 6 feet of distance
  • I will wash my hands often
  • I will cover my face in public
  • I will stay home when I am sick
  • I will get tested immediately if I have symptoms

Our Approach to Cleanliness

Our in-house, professionally trained housekeeping teams are well versed in the highest standards of cleaning. Our housekeeping organization monitors industry best practices and provides ongoing training in the latest techniques to ensure the highest standard of cleanliness with products and processes that are safe.

Product Effectiveness & Safety:

When cleaning both common areas and residences, our housekeepers use high-quality products ensuring both effectiveness and safety.

Common Areas:

Our team is rearranging furniture in gathering spaces to promote social distancing between groups of travelers. Aesthetic items in our lobbies, such as decorative pillows on furniture may have gone away in favor of a cleaner environment.

Surface Areas:

High-touch surfaces are being cleaned with increased frequency. These include elevator buttons and panels, door handles, remote controls or touch screens, countertops, and shared lobby spaces.

Guest Rooms:

Each residence undergoes our rigorous multi-point inspection process to ensure consistency in the procedure. In our residences, you may see that throw-pillows and accent pillows have been removed. We have changed to triple sheeting or all-white duvet covers which will be removed and washed between each stay.

Deposit & Cancellation Policies

SPRING, SUMMER, and FALL (April 16 – November 19)
A 5% deposit of total lodging is due at the time of booking and is non-refundable. Final payment is due 48 hours prior to arrival at which time the entire stay is non-refundable.

WINTER 2021/2022 (November 20 – April 15*)
A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 14 days prior to arrival at which time the entire stay is non-refundable. *excludes holiday (see below)

*HOLIDAY (December 20 – January 1)
A 5% deposit is due at the time of booking and is non-refundable. The final payment is due 30 days prior to arrival at which time the entire stay is non-refundable. If a booking includes any nights between December 20 and January 1 – the final payment is due 30 days prior to arrival date at which time the entire stay is non-refundable, regardless of the arrival date.

Travel Ban or Closure Policy

East West Hospitality’s responsibility to our guests is to provide luxury residences and elevated hospitality services in iconic destinations. East West Hospitality is not responsible for a guest’s inability or decision not to travel due to travel bans outside of our East West properties’ vacation destinations, quarantines, sickness, or the closure of ski resorts. It is the responsibility of the guest to monitor their ability to travel and to manage their reservation accordingly. East West Hospitality will adhere to our deposit and cancellation policies. The only instance in which a full refund will be warranted is in the case of a government-ordered ban on short-term rentals in our East West properties’ vacation destinations, prohibiting East West Hospitality from honoring a guest’s reservation.